Frequently Asked Questions

Everything you need to know about shopping with Women'secret KSA

What are the shipping costs and delivery times within Saudi Arabia?

We offer standard delivery across KSA within 2-5 business days. Shipping is free for orders over SAR 299, while a flat fee of SAR 25 applies to orders below that amount.

What is your return policy for intimate apparel?

For hygiene reasons, panties, adhesive bras, and earrings cannot be returned. Other items like pajamas and swimwear (with hygiene stickers intact) can be returned within 14 days of delivery.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard), Mada cards, Apple Pay, and offer a Cash on Delivery (COD) option for most regions in the Kingdom.

How can I track my order status?

Once your order is dispatched, you will receive an SMS and an email containing your tracking number and a link to our courier partner's portal.

How do I find my correct size?

Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit for bras and sleepwear.

Can I exchange an item I bought online at a physical store?

Yes, you can exchange eligible items at any Women'secret retail store in Saudi Arabia within 14 days, provided you have the original invoice and the items are in their original condition.